Burst pipes, blocked toilets, burst hot water service and gas leaks are not only disruptive but can be dangerous, posing a health risk to you and your family and pets. When disaster strikes, you need fast, reliable emergency plumbing service and advice you can trust.
You need us? We’re there!
Blue Diamond Plumbing will respond immediately to your call, investigate the problem, and minimise the damage and risks associated with plumbing emergencies. We use electronic pipe location and electronic blockage location, which can considerably reduce the time, cost and disruption to your day. We will talk through the range of solutions available to achieve the best possible result within your budget.
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What to do when disaster strikes?
Turn off the water main. You should find it at the front border of your property near the water meter. Water can do a lot of damage in a short space of time, so the quicker you can stop the flow, the better. If you can, turn on an outside tap so that water left in your lines drains outside instead of inside the house. Follow these steps now!
Turn off the toilet water tap. The tap is usually located near the floor on the left side of the toilet tank. Turn the knob in a clockwise direction to shut off the water.
Warning: overflowing toilets are a health hazard because raw sewage contains harmful microorganisms such as bacteria and viruses. Direct contact with sewerage or surfaces contaminated by sewage can result in illness.
Burst hot water heater
First, turn off the water. This will stop the flow of water that continues to flow into the hot water heater and spill out from the burst seams. A cold water pipe leads from the main water line into the top of the water heater. To turn it off, twist the valve clockwise until it cannot turn anymore.
Next, turn off the power. If your tank bursts because of a faulty thermostat, it probably will not shut itself off and the unit will keep heating, which wastes energy and could potentially start a fire.
- Electric hot water – locate and flip the breaker for the hot water tank in your circuit breaker box marked Water Heater.
- For gas hot water – shut off the gas line leading to it, and vacate the home until the gas smell is completely gone.
If you smell gas, turn off all gas appliances and pilot lights. Next, turn off your supply at the gas meter. This is usually found in a metal box attached onto the side of your house; commonly opposite the driveway or in your front garden. To turn off, rotate the valve 90 degrees so that it reaches a horizontal position. Open all doors and windows for ventilation and call Blue Diamond Plumbing to repair the gas leak and relight appliances.
Turn off the water and power. Never attempt to turn off power at the breaker box if you must stand in water to do so. If you can’t reach your breaker box safely, call your power company to shut off power at the meter. Never use electric appliances or touch wires, switches or fuses when you’re wet or when you’re standing in water.
When to contact your local water authority
Blue Diamond Plumbing will assess the situation and locate the cause of the problem, they will let you know if you need to contact the local water authority. If the source of the problem is outside your metered property, the local water authority will need to address the issue.
Contact your insurer
Your homeowners insurance policy may cover plumbing damage if it was sudden and accidental. However, gradual damage from old appliances, rusted pipes or tree roots is not generally covered as these problems could have been avoided with regular maintenance.