Many people spend their time planning and preparing for various eventualities in their lives — ones they look forward to like vacations or parties, ones they dread like exams or relocating, as well as ones they hope never happen like an earthquake or an economic collapse. There are just people who thrive on being prepared, but even they are likely to be lost when confronted with a plumbing emergency.
This is understandable. How can you plan for such a thing as a plumbing emergency? The most that you can do is research. Find out which company among the various 24-hour plumbing services in Melbourne you should call. Have its contact information included in your list of emergency numbers and you’ve done as much as you could. Of course, if your problem involves water, common sense will tell you to shut off the water mains. For everything else, make your call to your chosen plumbing service and get instructions on what you can do while waiting for your plumber to get to your place.
When choosing among the 24-hour plumbing services in Melbourne, you need a process that will help you make the right choice. Right off, decide not to base it on rates. It’s natural to worry about costs, but if you go with the cheapest solution, you’ll probably have to deal with even more expensive repairs not too far off in the future.
So what do you need to do to pick out the right service to call in case of a plumbing emergency?
- Call and get a feel from the answer. Pay attention to the nuances of that call, no matter how short. Did you get a live person or an answering machine? Did the person who answered seem like he’s happy to assist you or did he rush your call and make you feel like a nuisance?
- Find out how forthcoming the company is about pricing. Over the phone, you’re likely to be given a base price, which can significantly climb when the plumber gets to your house. If the person you talk to adequately explains that you can be charged higher, then you can take it as a sign of transparency and goodwill.
- Ask the hard questions. It’s easy enough to get confirmation on licences, qualifications, and insurance, but you might feel a little uncomfortable asking about drug tests and background checks. People can get touchy about these matters, so go with a company that has no problem answering that all its technicians have been drug-tested and background-checked.
- Read online reviews from neutral sites. Official websites feature testimonials but it’s best to read reviews in community message boards or blogs. Exercise enough sense to figure out if a review, no matter if it’s positive or negative, is genuine or not.
It’s good to do your research now before the need arises. This ensures you that you won’t be settling for the first plumber you can reach at three in the morning.